Returns & Exchanges

Returns and exchanges must be requested within 7 calendar days of the delivery date. Requests submitted after this period may not be approved.

Return Conditions

Items must be:

  • Unused
  • Unopened
  • In original packaging
  • Accompanied by proof of purchase
  • All original accessories, inserts, and promotional items (if included).

Exchanges

Exchanges are subject to product availability.

If the requested item is unavailable, a refund or store credit may be offered instead.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

Inspection of Returns

All returned merchandise will be inspected upon receipt. Malani Perfumes reserves the right to deny a refund or exchange if the returned item does not meet the conditions outlined in this policy. Refunds will be issued only after the returned merchandise has been received and inspected by Malani Perfumes.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened, used, tested, or partially used fragrances.

• Products with missing seals or damaged packaging.

• Clearance or final sale items.

• Gift cards.

• Wholesale orders, unless the item arrives damaged or an incorrect product was shipped.

How to Start a Return

To request a return or exchange, please contact us within 7 days of delivery at info@malaniperfumes.com.

Please include:

• Order number

• Reason for the return

• Photos of the product and packaging (if damaged or incorrect)

Return requests submitted without prior authorization may not be accepted.

Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged.